“Your feedback is valuable to us. Share your comments, good or bad and you will be entered in to win a free pair of shoes www.kintec.net/feedback One draw made quarterly.”
The above is put on every single invoice Kintec issues and we inform our customers to take the time to honestly comment about their experience with us. We pride ourselves in providing our customers with a memorable experience and the feedback we get from our online feedback surveys show us that we are doing a pretty good job at it.
Most of our customers will consider filling it out, and of those customers some may forget and some may make it a priority. Some fill it out because they truly want to give feedback, and some use it to complain about a specific situation. Some fill it out because they want a chance to win a free pair of shoes. Whatever your reason is for doing it is fine as long as you do it. Feedback is a great way for helping a company improve or a way to acknowledge the great things they did for you. Either way, it is much appreciated.
There was one lucky customer who was picked out of the entire company to receive a free pair of shoes! He was a customer shopping in the Port Moody location and he was also a run clinic participant. When I contacted Chris about a free pair of shoes he seemed shocked and surprised, but that might have been because my call woke him up in the morning after a night shift. After he realized what I was saying he was excited that he had won. He also agree to take a photo when he came into the Port Moody store to collect his prize.
Thanks Chris for being a sport and taking a picture. We appreciate your feedback. And hey, you got a free pair of shoes for taking 2 minutes out of your day to fill out our online feedback form.